Last updated: December 18th 2019
Welcome to “ClimaCell”, an online weather forecasting platform that provides advanced weather tools for generating high-definition weather maps for its users (“you” and “your”) through Microweather API and/or HyperCast™ (the “Platform”) and our mobile application (the “App”) (collectively: the "Service").
The Service is owned and operated by ClimaCell Inc. (the “Company”, “we”, “us” and “our”), and is available through our website climacell.co (the “Website”).
This Policy is incorporated by reference to the Terms of Service (the “Terms”) as agreed upon and signed between ClimaCell and your organization, and constitutes an integral part of them.
Information we collect
- Registration. When you first subscribe for the Service you will be asked to provide information, such as your company name, full name, mobile phone number, job position, and business address (“User Profile”). Additionally, to use the Service, you will need to provide your email address and set a password used as login to access your account on the Service.
- Use. We may also collect information about your geolocation and any information you provide us in order for us to create, update, and analyze weather maps we create for you.
- Analytics and device information. When you access or use the Platform, whether as a registered user or not, we, through the use of third party analytics tools, such as Google Analytics, automatically collect information about your use of the Platform. This information includes your session durations, the content you accessed on the Platform, your interactions and user-interface clicks with respect to such content, referring URLs, the frequency and scope of your use of the Platform, the Internet protocol (IP) address of the device from which you accessed the Service, unique identifiers, the browser you use, its version and language (i.e. locale) preferences, and the general geographic area from which you accessed the Platform.
- Inquiries. When you submit a customer-service request to us or a request for a demonstration, we may ask you to provide additional personal information depending on the nature of the request.
- We do not knowingly or intentionally collect personal information about children who are under 16 years of age.
- The Service is not designated to individuals under the age of 16. If you are under 16 years old, you should not use the Service or provide any personal information to us.
- We reserve the right to access and verify any personal information collected from you by us. In the event that we become aware that an individual under the age of 16 has shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, it will be advisable to contact us at:email@example.com.
Using collected information
- We use the information we collect, as outlined above for the following purposes:
- Operating, the Platform and the Service, and providing you with its features (mainly to create and analyze weather maps);
- Sending you Service-related alerts via text messages and/or email massages;
- Improving and customizing the Service and developing new services;
- Contacting you about new features, services, products and other Service-related updates and announcements;
- Providing you with support, handling complaints and contact you when we believe it to be necessary;
- Collecting statistical and aggregated information about users of the Service and their use of the Service;
- Enforcing the Terms and this Policy and preventing misuse of the Service;
- Complying with any applicable law and assisting law enforcement agencies and competent authorities, if we believe it is necessary or justified; and
- Taking any action in any case of a dispute or abuse report involving you, with respect or in relation to the Service
Sharing collected information
- Other than as described below, we will not knowingly or intentionally share your personal information, including email address or other identifier, with third parties.
- We may share the information about you, in whole or in part, with others in any of the following instances:
- We may share the information we collect about you with service providers, suppliers, third party vendors (e.g., Twilio, MailGun, Salesforce, Salesloft, Intercom, Drift), in order to operate, maintain and enhance the Service; we may also share the information we collect about you with cloud computing service providers (e.g., Google Cloud (GCP) and Amazon Cloud Services (AWS)) in order to store or process information on our behalf.
- We may use aggregated or statistical information for the purpose of examining usage patterns and system performance.
- If you have breached the Terms, abused your rights to use the Service, or violated any applicable law. Your information may be shared with competent authorities and with any third party, if we believe it is necessary or justified;
- In any case of dispute, or legal proceeding of any kind involving you with respect to the Service;
- If the operation of the Service is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), provided that those entities agree to be bound by the provisions of this Policy, with reasonably necessary changes taken into consideration;
- We may share personally identifiable information with our corporate group entities, but their use of such information must comply with the Policy.
- In any case other than the above, your personal information will only be shared with others if you provide your explicit prior consent.
Accessing, updating or deleting your personal information and obtaining a copy of it
- You may ask to access the personal information about you that is stored in our systems, or have us update, correct or delete such information. Depending on applicable law, you may also be entitled to obtain from us the personal data you provided us (excluding data we obtained from other sources) in a structured, commonly used and machine-readable format, and have the right to transmit those data to another company. If you wish to exercise any of these rights, contact us at: firstname.lastname@example.org.
- If you are not satisfied with our response or believe we are collecting or processing your personal information not in accordance with the applicable laws, you can complain to the applicable data protection authority.
Retaining and deleting collected information
- We may store and retain all information you provide us, including your User Profile information, but are not obligated to do so. We encourage you to access, review, correct and update your profile regularly.
- To the extent permitted by applicable law, we will retain personal information about you for the period of time appropriate for us to fulfill the purposes outlined in this policy or as necessary to comply with our legal obligations, resolve disputes or enforce our agreements, whichever is longer. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.
- If you wish to delete your profile on the Platform along with all information related thereto please contact us at: email@example.com. In order to process your request, we may require additional information or corroborative documents from you, to verify your account and confirm your identity.
- Once we complete processing your request, we will delete your information from our systems (unless we require the data to establish, exercise or defend against legal claims). However, be advised that following such deletion, some information, though not accessible in the ordinary course of business, may still be retrievable from back-up copies or may still residually reside in our systems.
- We may use the information we collect from you to create de-identified, statistical or aggregated information. We may use and share, publish, post, disseminate, transmit or otherwise communicate or make available such de-identified, statistical or aggregated information with other third party, in our sole discretion, provided however, that we will not knowingly, or intentionally share information that can be reasonably used to reveal your identity without your explicit consent.
- Cookies are saved on your computer’s hard drive. If you wish to block cookies, you may do so through your browser’s settings. Please refer to the browser’s help menu for further information. HOWEVER, BEAR IN MIND THAT DISABLING COOKIES MAY ADVERSELY AFFECT YOUR USER EXPERIENCE ON THE SERVICE.
- For more information on the cookies we use and the purposes for which we use them, please refer to our Cookies Policy.
Transfer of data outside your territory
- We may store and process information in the United States. We may also process information using cloud services, using servers located in other countries. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.
- The following disclosure is made pursuant to California Online Privacy Act (CA Civil Code § 22575): When you use our Service and Alexa Skill, other parties, such as Google, may collect personally identifiable information about your online activities over time and across different websites or online services.
- We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed and you cannot expect that the Service will be immune from information security risks.
Third-party collection of information
- We may change this Policy from time to time. Substantial changes will take effect 30 days after we give you notice of such changes through the Service or by other means. Other changes will take effect 7 days after we give you notice of such changes. However, if the Policy is amended to comply with legal requirements, the amendments will become effective immediately upon their initial posting, or as required. The most up-to-date Policy will always be accessible through our Website and App.
- In any event, we will seek your explicit consent if we wish to have substantial changes to the Policy apply to personal information we collected prior to those changes.
- Your explicit consent to the amended Policy, or continued use of the Service after the changes take effect, each indicates your acceptance of the amended Policy.
- If you have any questions about this Policy, you may contact us by sending an email to firstname.lastname@example.org or use our postal address provided below.
Information about us
The details of the Company are as follows:
280 Summer St. 8th Floor Boston, MA 02210 USA