HyperCast FAQ

Main Screen: the HD Weather Map

Getting Started with the Map

Which parts of the map are hidden and how do I expand them?

The Menu expands from the left side of the screen, the Details Bar expands from the bottom, and the Aviation Details Bar expands from the right side.

How do I search for locations?

If your menu is in compact view, click on the magnifying glass icon in the top left hand corner. This will expand the menu and show you the search bar. You can also just click on the gear icon (an arrow displays in the Google Chrome browser ) to expand your menu to the full view.

Why can’t I see one layer under another?

If your menu is in compact view, click on the gear icon  on the left side of the screen (in Google Chrome, it’s an arrow.) This will expand your menu. Use the sliders next to each icon to adjust the transparency for a fully customized picture of the weather at your address.


Why doesn’t the map refresh sometimes?

Due to the large volume of computations. Clicking refresh again will solve this in the rare event that it happens.

How far out does the ClimaCell layer go? What is being shown beyond real-time?

The visual component of the ClimaCell layer on the map is displayed out to 6 hours, in addition to the timeline and alert logic. The radar image is the last available sweep.

How is snow measured in the timeline - by intensity or by liquid equivalent?

Snow intensities in the timeline are liquid equivalent.

Can I loop a period on the timeline?

Currently our animation only moves forward through the Timeline, but a looping feature is in development. Stay tuned!

Units of measure

How do I change units like MPH to knots or Fahrenheit to Celsius, etc.?

If your menu is in compact view, click on the gear icon (note: gear icon not displayed using some versions of the Google Chrome browser, instead, displays as a > sign). This will expand your menu. You can change the units for individual weather parameters to the right of each one as highlighted in yellow on the image below.

What are the precipitation intensity units and where do I change precipitation intensity units?


Precipitation intensity can be measured in inches per hour or millimeters per hour.  You can see which units you’re using in the Details Bar. If your menu is in compact view, click on the gear icon (note: gear icon not displayed using some versions of the Google Chrome browser, instead, displays as a > sign). This will expand your menu. Under the search bar at the top, you can change your precipitation units from inches to millimeters.

Understanding icons

What do the icons represent in the left sidebar represent?

The first five icons represent the various real-time layers, and the bottom six icons represent the weather parameters you can display.

Real-time layers (top five icons):

From top to bottom, the real-time layers are: ClimaCell, Radar, Satellite, Lightning, and Flights.


Weather Parameter Icons (the lower six)


The lower 6 icons are surface weather parameters to display on the map: temperature, humidity, wind, barometric pressure, dew point, and visibility. Each parameter can be turned on or off. You can also display one of these at a time in your measurement unit of choice.

What do the icons above my pin mean?


From left to right:

The number is the percent improvement (0-100%) over traditional weather data sources (see question below);
The bell allows you to create alerts at this location;
The flag saves this location so you can easily jump to it later.

Using (and choosing) weather display layers

What are the weather layers available?


ClimaCell Layer
– The ClimaCell HD Weather Layer combines the best of all the data out there and is the only model in the world containing our exclusive communications networks data.  It provides a complete view of the precipitation map using traditional observations (radars, satellites, and ground stations) as well as the proprietary layer of weather observation derived from ClimaCell’s algorithms.

Radar Layer – The radar data you see comes from the Next Generation Weather Radar (NEXRAD) repositories. The data is processed for noise reduction and unit conversion and shows rain rates in inches mm/hour.

Satellite Layer – The Satellite layer shows the latest visible satellite imagery from GOES-13.

Lightning – The Lightning Layer displays cloud-to-ground lightning strikes in the last 15 minutes.

Flight Layer – The Flights Layer allows users to track flight location and status, including on a flight-by-flight and hub-by-hub basis. Simply click on a flight to get more information in the hub status window, or use the search icon to filter flights traveling to/from any hub.

Data sources

Where does HyperCast get its weather data?

HyperCast pulls in the world’s best weather data from ClimaCell’s range of new weather sensing technologies plus the best existing data. ClimaCell is the first and only company to use data from wireless communication networks and other hypersensing sources to monitor the weather. By combining this proprietary data with public and private weather data and state-of-the-art modeling, ClimaCell provides the only full view of the weather available. 

Details Bar

What is the address in the Details Bar?


It reflects the location that is currently selected whether a selected flag or a pin. In order to get the weather data at a specific location, you have to tell HyperCast exactly where you are looking by using the search bar or by clicking on your location (choose a Flag or click on the map for a Pin).

Why doesn’t the Details Bar update every time I move the map or move to a new location?

The details bar provides weather information for a specific point on the map, not the full area displayed on the screen. In order to get the weather data at a specific location, you have to tell HyperCast exactly where you are looking by clicking on your location or using the search bar.

Is there a way to see the daily/hourly outlook?


You can see the daily outlook in the Details Bar. Right above the weather icons, you’ll either have Hourly or Daily selected. Click on either “hourly” or “daily” to select the option you want. For daily weather, when you hover over the weather icons on each day you will get a text description of the weather as well.

What do the icons in the Details Bar mean?


Hover over the icon to read more about the weather for that day. 

What is the relationship between the Timeline and the Details Bar?

The cursor in the timeline defines the time in which we query the data for in the details bar (the data in the details bar is always a combination of location, where you red pin is, and time where you timeline cursor is).

Why aren't the HyperCast Details Bar/Timeline showing precipitation when I see it's raining?

The Timeline and Details bar are location dependent. Select the location you are looking at (by clicking on the map, or by using Search).

Why are the HyperCast Details Bar/Timeline showing precipitation when I don't see it raining?

The Timeline and Details bar are location dependent. Select the location you are looking at (by clicking on the map, or by using Search).

Timeline

Which timezone is HyperCast in?

User Profile in HyperCast by ClimaCell

The default is Eastern Standard Time, but you can set your preferred time zone in the User Profile settings. 

What is the difference between the Timeline and the Details Bar?

The cursor in the timeline defines the time in which we query the data for in the details bar (the data in the details bar is always a combination of location, where you red pin is, and time where you timeline cursor is).

What do the purple, orange, and red color codes in the Timeline represent?

The colors indicate the time scale. Orange means historical, red means real time, and purple is nowcasting, or short-term forecasting.

What do the number of dots in the Timeline represent?


The number of dots indicate the intensity of the precipitation. Precipitation intensity less than 0.1 units per hour is one dot, 0.1-0.2 inches/hour is two dots, 0.2-0.3 inches/hour is three dots, and greater than 0.4 inches/hour is four dots.

Cursor, Flags, Pins, and Polygons

What’s the difference between a Pin and a Polygon?

A pin is for a specific address, and a Polygon can cover a larger area on the map.

How do I create new Pin?

On the bottom right hand side of the screen, there are a set of icons (highlighted in the image above). Use the first one to create a pin. Name the pin by clicking on the flag and typing in the name in the field that pops up.

How do I create a new Polygon?



On the bottom right hand side of the screen, there are a set of icons (highlighted in the image above). Use the second one to create a Polygon by clicking around your area and double clicking to complete your shape. Name the Polygon by clicking on the flag and typing in the name in the field that pops up.

How do I delete a Pin or Polygon?


Click on the Pin or Polygon and a small trash icon will appear (delete button).

Coverage and locations

Coverage

In what countries is ClimaCell’s HyperCast available?

HyperCast is currently available only in the United States. But stay tuned- we are rolling out to other countries in the next few months and you’ll be the first to know!

In what countries is ClimaCell’s BroadCast API available?

Our Broadcast API service is currently available for weather the U.S. and will be available for weather outside the U.S. soon. Stay tuned!

Alerts

Create an Alert

What is the easiest way to create alerts?


Click on a Pin and then click on the bell icon that pops up above it. The “create alert” page will open.

Can I create weather alert for more than one condition (snow and/or temp >40F)?


Go to the Create Alert page and can decide to add AND/OR condition (clicking on the buttons adds one more conditions)

Managing or changing alerts

How do I update my alerts?


The alerts management icon is a bell icon on the left hand side of your screen in the menu. It’s the fourth icon from the top.

Sharing alerts

Can I send alerts to other people?

 
From the Create Alert page, there is an option to add email or text message notification. The other option is to just click Send when you see the alert notification pop up.

How do I enable text messaging / SMS services?

Please contact us at info@climacell.co to sign up for text message or SMS alerts.

Notifications

How do I get or send notifications through email or text message?


To access the alert management page, click on the bell icon on the left hand side of your screen in the menu. It’s the fourth icon from the top. You can update the settings there. Additionally, when you create the alert you can also set up notifications by clicking on the email or text message icon.

My account

Passwords

How do I reset my password?



You can change your password by logging out and/or navigating to https://hypercast.climacell.co, entering your email, and clicking the “Send to Email” link next to “Forgot Password.” This will send a password change link to your email.

More help beyond the FAQ

Video Tutorials

Layers and Parameters

    Details Bar and Timeline

    Your User Profile and Support

    Creating Alerts

    Support chat with our meteorologists

    What's the fastest way to get my questions answered?


    Click on the chat icon in the bottom right corner for our support chat – powered by our customer success meteorologists! You can also email support@climacell.co or call us at 1-857-214-5221.